Returns and refunds

Because every item is printed specifically for you, we handle returns on a case-by-case basis. Our goal is that you end up with a product you are happy with.

When we replace or refund free of charge

• The item arrived damaged, defective or with a misprinted or misplaced design.
• You received the wrong item or the wrong size compared to what you ordered.
• The order was lost in transit and tracking confirms non-delivery.

Report these within 30 days of delivery with your order number and clear photos. We will reprint or refund — your choice.

Wrong size ordered

We cannot accept returns for buyer's-remorse sizing because each item is made to order. Please check the size guide on the product page before ordering. If you ordered the wrong size, contact us anyway — we may be able to offer a discount on a replacement.

How to start a claim

Email us your order number and photos. We respond within 2 business days. Approved refunds are issued to your original payment method; your bank may take 5–10 business days to show it.

Order changes and cancellations

We can cancel or change an order while it is still in the printing queue. Once production has started the order can no longer be cancelled, as the item has been made for you.

Shafy Store
Email: mohamed@shafyschool.com
Phone: +20 80 504 69332
Blog: shafyschool.com